This Privacy Policy describes how Q-Era Software Private Limited ("Q-Era Software", "we", "us", or "our"), a company registered in Pune, Maharashtra, India, collects, uses, discloses, and safeguards your information when you visit our website or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
Table of Contents
1. Information We Collect
We collect information you voluntarily provide and certain information automatically when you use our website.
a) Information You Provide Directly
- Contact Form Data: When you submit our contact form, we collect your full name, email address, phone number, and the message you send.
- Business Enquiries: Information shared during project discussions, calls, or emails — including company name, project requirements, and related details.
b) Information Collected Automatically
- Log Data: IP address, browser type, operating system, referring URLs, and pages visited on our website.
- Usage Data: Pages viewed, time spent on pages, links clicked, and general browsing behaviour on our site.
- Device Information: Device type, screen resolution, and language settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and contact form submissions promptly.
- To provide, manage, and improve our software development and QA services.
- To send project updates, proposals, or service-related communications you have requested.
- To analyse website usage patterns and improve our website's content and performance.
- To comply with applicable legal obligations, resolve disputes, and enforce agreements.
- To protect against fraudulent, unauthorised, or illegal activity.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Data Security
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:
- HTTPS encryption for all data in transit between your browser and our servers.
- Restricted access to personal data on a need-to-know basis within our organisation.
- Regular review of our data collection, storage, and processing practices.
- Secure cloud infrastructure hosted on Microsoft Azure (Central India region).
Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Contact form data is retained for a period of 24 months from the date of submission. After that period, data is securely deleted or anonymised. You may request deletion of your data at any time (see Section 6).
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request correction of inaccurate or incomplete data.
- Deletion: The right to request deletion of your personal data ("right to be forgotten").
- Objection: The right to object to our processing of your personal data for certain purposes.
- Portability: The right to receive your data in a structured, commonly used format.
- Withdrawal of Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at info@q-erasoftware.com. We will respond within 30 days of receiving your request.
8. Third-Party Services
Our website and operations use the following third-party services, each governed by their own privacy policy:
- Microsoft Azure — Cloud hosting and API infrastructure.
- Gmail / Google SMTP — Email delivery for contact form notifications.
- Twilio — WhatsApp notifications for internal contact form alerts.
- Tailwind CSS CDN / Font Awesome CDN / Google Fonts — Frontend asset delivery.
We are not responsible for the privacy practices of these third-party services. We encourage you to read their respective privacy policies.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised "Last updated" date at the top. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: